Privacy Policy

Last updated : 14/11/2026

This privacy policy is intended to inform you, clearly and transparently, about how Aux Etangs SRL ("we") collects, uses, stores and protects your personal data when you browse this website, make a booking, place an order or contact us.

1. Data controller

The data controller is Aux Etangs SRL, whose registered office is located at Maison du bois, 66, 4651 Herve, Belgique. You can contact us by email at info@auxetangs.be or by phone at 087/67.49.19.

2. Data we collect

Depending on your interactions with our website, we may collect the following data :

• Identity: first name, last name ;
• Contact details: email address, phone number, postal address ;
• Billing information: address, company name, VAT number (where applicable) ;
• Data relating to your bookings, orders and gift vouchers ;
• Connection and browsing data (IP address, browser type, pages viewed), collected in particular via cookies.

3. Purposes of processing

Your data is used to :

• Process your bookings, orders and gift voucher purchases ;
• Issue your invoices and comply with our accounting and tax obligations ;
• Respond to your enquiries ;
• Manage your customer account, if you create one ;
• Improve the operation and browsing experience of our website ;
• Send you, where you have consented, communications about our news and offers.

4. Legal basis for processing

The processing of your data is based, depending on the case, on the performance of a contractual relationship (booking, order), compliance with a legal obligation (invoicing, accounting), your consent (marketing communications, certain cookies), or our legitimate interest in ensuring the proper functioning and security of our website.

5. Retention period

Your data is kept for the period necessary for the purposes for which it was collected, extended where applicable by the legal retention periods in force, in particular for accounting and tax purposes.

6. Data recipients

Your data is intended for our authorised staff and, where applicable, our technical service providers (hosting, online payment, email sending) acting as processors, strictly to the extent necessary to carry out their task. These providers are bound by confidentiality and security obligations. Your data is neither sold nor transferred to third parties for commercial purposes.

7. Cookies

Our website may use technical cookies necessary for its operation, as well as, subject to your consent, audience measurement or personalisation cookies. You can configure your browser at any time to refuse or delete these cookies.

8. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

9. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights over your personal data :

• Right of access, rectification and erasure ;
• Right to restrict and object to processing ;
• Right to data portability ;
• Right to withdraw your consent at any time, where processing is based on it.

To exercise these rights, you can contact us at info@auxetangs.be. You also have the right to lodge a complaint with the competent data protection authority.

10. Changes to this policy

We may amend this privacy policy from time to time, in particular to comply with any legal, regulatory or technical developments. The applicable version is the one published on this page at the date of your visit.

11. Contact

For any question regarding this privacy policy or the processing of your data, you can contact us :

Aux Etangs SRL
Maison du bois, 66, 4651 Herve
Email : info@auxetangs.be
Phone : 087/67.49.19